Freshworks Inc.

Freshworks Inc. builds cloud-based, AI-driven business software for customer and employee experience, with products aimed at customer service, IT, HR and sales teams. Founded in 2010, the company operates across India, the United States and worldwide, and describes its engineering approach as blending Indian design with Silicon Valley scaling science. Its stated priorities include simplicity over complexity in code, rapid implementation, and measurable near-term return on investment.

The product line spans several technical domains, including AI-driven business software, cloud computing, SaaS, customer service software, IT service management and CRM. Freshdesk provides customer service software for faster support; Freshservice offers IT management software for IT and HR operations; and Freshsales is CRM software for sales teams. The company positions these as enterprise-grade yet easy to use, with a people-first approach to AI.

Freshworks serves more than 74,000 businesses worldwide, among them American Express, Bridgestone, Databricks and Sony. The company is public, having become the first B2B SaaS company founded in India to list in the United States. Industry verticals covered by its work include customer service, IT management, human resources, sales/CRM and enterprise software.