Zendesk

Zendesk develops cloud-based customer service software built around AI agents and intelligent workflows. Its platform is designed to help support teams manage customer conversations at scale, using automation and machine-driven triage to resolve issues faster while keeping interactions human. The systems in production power millions of conversations daily, placing them among the larger deployments of applied AI in the customer service and customer experience sector.

The company's flagship customer service platform serves over 100,000 companies worldwide. It was built with customers and support agents rather than IT departments as the intended users, an emphasis on simplicity that shapes both the product and the engineering work behind it. The technical domains span cloud-based software platforms, AI agents, intelligent workflows and customer service software.

Zendesk was founded in 2007 by Mikkel Svane, Morten Primdahl and Alexander Aghassipour around a makeshift kitchen table in Copenhagen, Denmark. The company is now based in San Francisco, USA, and operates globally. The founding ethos - an informal, scrappy culture and a belief that great customer experiences should not be complicated - remains a stated focus on simplicity and human connection over complexity.