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Zendesk builds a cloud-based customer service platform with AI agents and intelligent workflows, used by over 100,000 companies and powering millions of conversations daily.
Assembled
Assembled provides a unified platform for managing customer support teams of in-house staff, BPOs, and AI agents, optimising staffing and resolving interactions at scale.
Assembled is a software company focused on customer support operations. Its core offering is a unified platform that enables support leaders to manage teams composed of in-house staff, business process outsourcing (BPO) providers, and AI agents. The platform is designed to automatically resolve customer interactions and optimize workforce staffing.
The company operates at scale, with its platform handling millions of automatically resolved interactions and optimizing schedules for hundreds of thousands of support professionals. Technical work spans artificial intelligence, machine learning, and the development of AI-powered tools tailored to support environments.
Assembled maintains a hybrid work environment combining in-office and remote roles. The company's culture emphasises technical excellence, product-driven thinking, and rigorous debate. Engineers are expected to take on varied responsibilities, and the organisation values clear communication alongside a philosophy of combining human intelligence with machine learning.
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