Kustomer is a customer service technology company founded in 2015. It develops an AI-powered platform designed to unify conversations, data, and interactions into a single timeline, giving service agents a holistic view of each customer. The company's technical work spans artificial intelligence, natural language processing, workflow automation, and CRM systems.
The company's product suite includes the core Kustomer Platform, which centralizes customer interactions, alongside AI Agents that handle routine inquiries and AI Assistants that help human representatives find answers more quickly. Automated Workflows are also available to manage repetitive tasks. These tools are aimed at the customer service and CRM industries.
Kustomer operates with a founder-led mentality and emphasizes listening to customers, building thoughtfully, and continuous improvement as core cultural principles.
