Astreya

Astreya is a global AI-first managed IT services provider, founded in 2001 and headquartered in San Jose, California. The firm designs, deploys, and manages complex technology environments for large enterprises, operating in more than 40 countries and supporting over 500,000 end users worldwide. It handles more than 1.5m tickets a year, with an average customer satisfaction score of 4.95 out of 5.

Its technical work spans cloud infrastructure, hybrid IT, network and data center management, cybersecurity, digital workplace services, enterprise AI, data engineering, AI automation, application engineering, service desk operations, IT asset management and AV workplace collaboration. The company describes its approach as shifting teams from reactive incident handling towards predictive, intelligent service delivery.

Astreya has built a set of proprietary AI agent and automation frameworks, including Ara, Lynx, Pictor and AI OpsHub. Production-ready AI solutions published on the ServiceNow Store and/or Databricks Marketplace include TicketLens, Astraix, Attachment Summarizer and Data Trust and Stats Intelligence (DTSi). The stated emphasis is on reusable intellectual property and pre-built accelerators that compound value over time, combined with human-centred service and measurable outcomes.