Salesforce, founded in 1999, is a pioneer of software as a service (SaaS), having brought customer relationship management (CRM) to the cloud. The company serves over 150,000 companies worldwide and operates across the globe. Its core technical domains include CRM, cloud computing, artificial intelligence, and autonomous agents.
Among its products is Agentforce, a platform designed to enable autonomous agents to work alongside humans in customer engagement. Salesforce's industry verticals span customer relationship management and cloud software.
The company identifies trust as its foremost value and describes its community of employees, customers, and partners as "Trailblazers." Its stated core values are trust, customer success, innovation, equality, and sustainability. Salesforce operates a 1-1-1 philanthropic model, committing 1% of equity, technology, and employees' time to education, equality, and environmental causes. The company describes itself as a proponent of stakeholder capitalism.
