ASAPP

ASAPP is a research-based artificial intelligence company founded in 2014 that builds AI-native solutions for enterprise contact centers. The firm designs its technology with AI at its core, focusing on what it describes as the toughest challenges in customer service. Its work spans generative AI, conversational AI and natural language processing, machine learning research and enterprise contact center automation.

The company's products include the Customer Experience Platform, an AI-native platform that integrates with existing systems to deliver personalized resolutions and unites tools, data and teams; and GenerativeAgent®, the generative AI technology that powers the platform for instant personalized customer resolutions. ASAPP reports 64 backed patents and 35 pending patents. The company has raised over $500 million and achieved unicorn status in 2021.

ASAPP is headquartered in New York, with additional locations in Mountain View, Bozeman, Ithaca and Bangalore. It serves customers across travel, insurance, financial services, retail, telecom, utilities and healthcare; named enterprise customers include JetBlue, American Airlines, Dish Network and Ernst & Young.