Applied Labs

Applied Labs builds an AI customer experience platform aimed at automating the work of support and CX teams. The system spans several AI agent products: Support Agents, which handle complex customer support interactions and tickets; Save Agents, focused on retention; and Conversion Agents, designed to drive revenue. These are accompanied by an AI-native CRM, a help desk with unlimited seats, an analytics product delivering AI-generated insights, and Applied Assistant, an intelligent assistant within the platform.

The company's technical work sits across AI agents, conversational AI, natural language processing, customer support automation, CRM and help desk software, and analytics, with a stated focus on frontier AI performance. Its Support Agents product is reported to automate over 70% of support tickets while maintaining customer satisfaction above 90%, and the company says customers can reach frontier AI performance within 30 days of deployment. Applied Labs reports 10x growth over four months.

Commercially, Applied Labs uses outcome-based pricing, under which customers pay for results rather than per-seat fees, and offers a 90-day opt-out guarantee alongside expert deployment support. It is venture-backed by tier-1 venture capital investors and angels, and serves customer experience teams in SaaS and related verticals.

The company is primarily based in New York City, with an in-person culture at its headquarters. Team members come from Harvard and MIT, as well as technology companies including Gemini and Meta.