unitQ

unitQ is an AI-powered customer insights platform that turns feedback from support tickets, product analytics, app stores, social media and surveys into real-time, actionable insight for product, engineering and support teams. Founded in 2018 and headquartered in San Francisco, the company operates with a global, distributed team. Its work is grounded in natural language processing, granular text categorization and autonomous AI agents.

The unitQ Platform aggregates and categorises customer feedback into thousands of granular categories in real time. The company reports that use of the platform increases customer retention by 2x, reduces support tickets by 40% and boosts NPS by 18%. Its customer base includes Bumble, PayPal, Pinterest, Upwork and Dropbox, spanning technology and SaaS, consumer apps and marketplaces, fintech and payments, and social media.

agentQ is an autonomous AI agent that allows businesses to pose natural-language questions about customer feedback and receive immediate, source-cited answers enriched with customer metadata. The company states a mission of helping every business turn customer feedback into forward momentum.