Gradient Labs

Gradient Labs, founded in 2023 by former Monzo executives, builds AI agents for compliance-heavy customer support and operations in regulated industries. Its work spans natural language understanding applied to regulatory requirements, multi-channel conversational systems and customer operations automation, with a particular focus on financial services.

The company's main product, the Gradient Labs AI Agent Platform, is designed for financial services firms and automates complex customer support while handling regulatory constraints. It operates across SMS, email, phone and chat and is built to give businesses visibility and control over automated outcomes. The platform handles 40–60% of queries from day one, processes more than 250,000 conversations a month and has achieved customer satisfaction scores of up to 98% across clients.

Gradient Labs has raised $13M in a Series A round and employs over 20 people. Its stated areas of application include financial services, insurance, fintech and other regulated industries, as well as high-risk back-office processes, an area the company is expanding into beyond customer service. Development priorities centre on safety, accuracy and compliance in automated decision-making.