Netomi

Netomi builds an enterprise agentic AI platform for customer experience, designed to autonomously resolve complex customer interactions while preserving governance, transparency and brand safety. Its flagship product, the Netomi Enterprise AI Platform, is a full-stack governed agentic system that the company positions as more than a chatbot: it applies multi-step reasoning to customer issues, enforces real-time guardrails over model behaviour, and exposes full transparency into each decision the system makes. Technical work spans agentic AI, multi-step reasoning, natural language processing and conversational AI, real-time guardrails, enterprise AI governance, and observability of AI decision-making.

The platform is used by Fortune 500 companies, among them Delta, MetLife and United Airlines. These customers sit in verticals including airline and travel, insurance and financial services, and enterprise customer service.

Netomi was founded at Y Combinator and is backed by AI researchers from OpenAI and Google DeepMind. The company describes its culture as centred on governed, observable and trustworthy AI, with an emphasis on control, transparency and brand safety. Its name combines Net (network), Om (universal connectivity) and I (bringing forward each brand's best self).