Probook

Probook builds AI-powered dispatch infrastructure for home service businesses, automating the matching of technicians to jobs in trades such as plumbing, HVAC and electrical. The company's Probook AI Dispatch Platform learns from historical sales data to assign technicians to the right work, unifying customer processes in a single SaaS platform. Its stated effects for customers are higher flip rates, larger ticket sizes and less windshield time, without the need to expand dispatch departments. The underlying problem is consequential: the company describes the difference between a $300 band-aid fix and a $20,000 system replacement as a dispatch outcome.

Founded in 2021, Probook is based in New York and describes itself as the fastest-growing AI startup in the city. The team is small and operator-focused; its founder spent six years working hands-on in the trades. The platform has scaled to millions in annual recurring revenue, and the company reports being cash-flow positive.

The company's technical work spans artificial intelligence, machine learning on historical sales data, dispatch optimisation, process automation and SaaS platform engineering. The market it addresses is the $700 billion home services industry in the United States.