Broccoli

Broccoli builds an AI operating system for home service businesses, supplying AI assistants that answer phones, book jobs, follow up with customers and otherwise run the front office for contractors. The platform is designed to replace fragmented tools and manual workflows with AI agents that carry out the work directly, and it integrates with field service software such as ServiceTitan. Its technical work spans voice AI and phone-answering automation, conversational AI, autonomous agents and workflow automation.

The product suite comprises the Broccoli AI Operating System alongside discrete AI Phone Answering, Job Booking and Customer Follow-up assistants. The operating system is used by hundreds of contractors across plumbing, HVAC and electrical, serving both single-location operators and large private-equity-backed roll-ups. The company reports growing from zero to millions in dollars of annual recurring revenue in under a year.

Broccoli's approach to product development was grounded in field research: the founding team went door-to-door and interviewed more than 100 contractors to understand how these businesses actually run. The stated mission is to democratise customer service so that contractors of any size can deliver the experience their customers expect. Further information is available at https://broccoli.com/.