Bernard

Bernard is a New York City startup building AI employees for home and commercial appliance servicers. Its systems operate across phone, text, email, warranty feeds and existing service software, handling customer communication, scheduling and dispatch before carrying each job through diagnosis, parts preparation, technician handoff and follow-up.

The company's technical work spans several domains: multimodal customer communication, conversational and voice AI, automated diagnosis and troubleshooting, parts prediction against live inventory, scheduling and dispatch automation, warranty data integration, and retrieval over repair history and similar completed visits. Two products sit at the core of this stack. AI Employee manages the full service workflow, answering the call, running the diagnostic, predicting the required parts and dispatching the technician with a prepared plan. Pre-ID is the diagnostic engine beneath it, combining the specific appliance and its symptoms with repair history, similar visits, manufacturer guidance and parts data to produce a diagnosis, a ranked parts list and follow-up questions.

The problem Bernard addresses is concrete: 50% of all appliance repair visits fail on the first trip, often because the technician arrives without the right parts or a clear diagnosis. The company reports that its products help raise first-visit fix rates from 50% to 80%, reducing repeat truck rolls and the wasted labour they represent.

Bernard is an early-stage company serving home and commercial appliance repair, field service management and after-sales warranty service providers across the United States. It positions its approach around giving technicians a game plan before the truck rolls, rather than simply booking the job.