TTEC Digital

TTEC Digital is the digital consulting and technology division of TTEC, established in 2017. The company operates globally, focusing on customer experience orchestration by integrating CX platforms with human interactions. Its work spans the contact center and customer experience industries.

The firm's technical domains include AI, analytics, CRM strategy, omnichannel platforms, customer experience orchestration, and contact center platforms. Its product offerings consist of AI-driven insights designed to predict customer needs, and omnichannel platforms that create customer journeys across various touchpoints.