Genesys

Genesys, founded in 1990, develops technology for customer experience orchestration. The company's core offering is a cloud-based platform that integrates artificial intelligence, digital engagement tools, and workforce optimization. This is designed for organizations managing interactions with customers across various communication channels.

The firm operates on a global scale, with a presence in over 100 countries. It serves more than 8,000 organizations from a team of over 6,000 employees. Its primary technical focus areas include AI-powered experience orchestration, cloud contact center technology, and digital engagement solutions.

Genesys positions its platform as a single open system. The product aims to enable companies to deliver personalized customer experiences at scale, using AI to coordinate interactions.