Press Ganey

Press Ganey is a healthcare experience management company founded in 1985 by Dr. Irwin Press and Dr. Rod Ganey. It helps healthcare providers and health plans understand and improve the human experience in healthcare, turning data into actionable insights through its Human Experience (HX) platform and associated analytics solutions. The company operates globally, with a substantial presence in the United States.

Its technical work centres on advanced analytics, AI-powered technology, data analytics, and clinical analytics, applied to large volumes of experience data. The Human Experience (HX) platform captures and analyses millions of patient, employee, and consumer interactions annually and serves more than 41,000 healthcare facilities worldwide.

The product portfolio spans patient experience solutions, employee engagement solutions, safety solutions, quality solutions, and member experience solutions for health plans. Measured reach includes roughly 50% of U.S. hospitals and 70% of the 100 most integrated health systems, across nearly 40 years of operation.

Press Ganey's stated focus is on measurable improvements in patient satisfaction, workforce engagement, and operational excellence, combining analytics and clinical expertise in service of improving the human experience in healthcare. Industry verticals served include healthcare providers, health plans, hospitals, and integrated health systems.