NRC Health

NRC Health builds a healthcare experience management platform used by thousands of healthcare organisations across the United States. Founded in 1981 and operating for more than four decades, the company develops software that enables providers to collect, analyse and act on feedback from patients, consumers, employees and markets. Its work is guided by what it calls a Human Understanding philosophy, which treats each individual as a whole person with distinct needs and preferences.

The company's technical work concentrates on several areas: AI and next-generation AI technology, experience management platforms, survey and feedback collection, unstructured data processing across video, audio and images, and data privacy and security. Its Healthcare Experience Management Platform gathers feedback through SMS, email, IVR, phone and paper surveys, as well as unstructured input in video, audio and pictorial form, and applies AI to help organisations interpret it.

The product portfolio is organised around four solutions - Patient Experience, Consumer Experience, Employee Experience and Market Experience - supplemented by the broader platform that underpins them. NRC Health reports that it is HITRUST i1 certified for data privacy and security, and has received the Best in KLAS award for Healthcare Experience Management.