Percepta LLC

Percepta LLC applies AI-driven insights, predictive automation and analytics to the design, construction and operation of customer journeys in the automotive and mobility industry. Its technical work sits within customer experience technology, where data and machine learning are used to shape how automotive brands and mobility partners interact with their customers across channels and markets.

The company's service portfolio spans customer care delivered across multiple channels and in multiple languages with dedicated market expertise, technical support, specialised electric vehicle support, and services for fleet and commercial vehicle customers. Complementing these are revenue generation solutions, back-office process optimisation, CX journey mapping and brand extension strategy.

Percepta reports more than 25 years of operational expertise, with operations in 15 countries serving 60 markets globally and support for 17 languages. It manages approximately 150 distinct programmes worldwide. The company has been recognised as a Global CX Excellence Awards winner and cites an award-winning culture and employee experience, alongside a stated emphasis on combining human connection with advanced technology.