Pace

Pace builds an AI operations platform that automates insurance back-office work using AI agents combined with deep industry expertise, spanning submission intake, policy servicing and claims handling. Its technical work covers agent-based automation, AI/ML, document reasoning, natural language instructions, enterprise application navigation and voice/phone automation. Agents are able to navigate internal applications, reason across documents and make phone calls to complete work traditionally performed by large BPO teams.

The company's product, the Pace AI Operations Platform, is designed for mission-critical workflows in regulated industries and includes built-in quality assurance workflows, reporting and traceability. A second component, Agent Operating Procedures (AOPs), turns standard operating procedures into natural language, step-by-step guidance that agents use to handle operations end-to-end. In production the platform handles thousands of tasks, with pilot-to-production deployment taking under six weeks.

Pace works side-by-side with some of the largest insurance companies in the world and cites an addressable market of almost $400 billion per year spent on outsourcing in financial services. The team is composed of insurers, technologists and AI researchers with deep insurance industry expertise, and concentrates on speed, consistency and control in complex workflows.