Incentivio

Incentivio, founded in 2016, is a digital guest engagement platform for the restaurant industry. The company's technical work centres on machine learning and artificial intelligence applied to customer analytics, marketing automation, and predictive customer behaviour forecasting, all built on a first-party guest data platform. Its stated purpose is to put restaurants back in control of their guest relationships and data, reclaiming insight from third-party delivery platforms.

The core product, the Incentivio Intelligent Guest Engagement Platform, combines customer insights, marketing automation and operational tooling to convert first-time guests into regulars. Around it sit a set of applied machine-learning capabilities: AI-Driven Upsells, which uses AI to support revenue-increasing recommendations during the guest experience; Churn Management, which applies machine learning to forecast customer behaviour and act on it proactively; Menu Intelligence, for optimising menu offerings; and fully integrated Loyalty Programs.

The platform serves thousands of restaurants across North America, operating within the restaurants, food service and hospitality verticals. The company describes itself as mission-driven and oriented towards continuous product development, with an emphasis on simplicity - aiming to empower restaurants without adding complexity to their operations.