Posh

Posh builds the operational AI layer for financial institutions, providing a unified, governed agentic platform that serves both customers and employees of banks and credit unions. Founded out of MIT's AI lab, the company combines work in conversational AI, voice and speech technology, natural language processing and knowledge management with core banking systems integration and enterprise AI governance. Its team of more than 100 experts is based in North America, working at the intersection of applied AI research and the requirements of a highly regulated industry.

The product line comprises four offerings. Voice Assistants provide automated phone-based customer service around the clock; Digital Assistants cover conversational AI for chat channels serving customers and staff; Knowledge Assistant surfaces internal knowledge to automate routine tasks for banking employees; and Posh Answers is an AI-powered answer product designed for the banking and finance sector. The systems are deployed across more than 200 solutions at upwards of 100 financial institutions, including community institutions and credit unions.

Reported outcomes include 201% ROI, a 60% decrease in abandonment rates and 24/7 availability of customer service. Posh's stated mission is to make the VIP banking experience available to community financial institutions of all sizes, achieved through governed AI built for the specific constraints of banking and finance.