Maple

Maple is a voice AI company based in New York that builds human-like voice agents answering phone calls for restaurants and local businesses around the clock. The agents take orders - including modifications, combos and allergy requests - book reservations, process payments and apply automated upselling, with each interaction synchronised to the merchant's existing systems.

The company's technical work spans speech recognition, natural language processing and conversational AI, combined with telephony automation and deep integration with point-of-sale infrastructure. The Maple POS Integration Platform connects the voice agents to more than 50 major POS systems, so that orders, reservations and payments flow into the tools merchants already use. Maple cites figures of 92% of calls resolved without human intervention, an average response time of 2.3 seconds, a customer satisfaction rate of 94% and a 25% increase in average ticket size attributable to automated upselling.

Maple serves thousands of customers across the restaurant, hospitality and food-service sectors, as well as other local businesses. The company frames its work against the roughly 33% of incoming calls that restaurants miss during peak service, with the stated aim of freeing staff to concentrate on in-person hospitality rather than the phone. Further details on founding year, team size and funding were not disclosed.