Voiceops, Inc.

Voiceops, Inc. builds the intelligence layer for consumer-facing businesses, using AI to turn millions of customer conversations into actionable insights for teams across an organization. Its platform analyses raw conversation data to establish what happened in a given interaction and why, extracting and structuring signals from unstructured voice and text data at scale. The company processes millions of calls for customers, including Motorola, Kin Insurance and Capella University, across verticals such as insurance, telecommunications and higher education.

Engineering work spans artificial intelligence, natural language processing and conversation intelligence, machine learning, multi-layer agent systems, and the extraction and structuring of unstructured data into analytics. Voiceops operates as a small, tight-knit team of engineers and AI specialists, with engineers holding real ownership over multi-layer agent systems rather than narrow components of them.

Founded on the principle of shipping fast and learning constantly, the company describes its pace in hours and days rather than weeks and months, and looks for people with demonstrated long tenures and high achievement in previous roles. It is a seed-stage startup backed by Y Combinator, Bonfire Ventures and Twelve Below, and is based in New York City.